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Frequently Asked Questions
What do guests actually do with the ice?
They take it by hand and apply it.
Rubbing down after a heat room is the common use.
It cools without full immersion.
Contact lasts seconds rather than minutes.
An ice wall serves the same purpose as a surface.
Neither holds a volume of water.
Which figure should be compared between machines?
Production per day and storage capacity together.
Output alone misses how demand arrives.
Spa demand comes in waves, not evenly.
Guests leave the heat rooms at the same time.
Modest output with a generous store handles that well.
High output with no store does not.
Why does the stated output fall short in practice?
Published figures assume reference conditions.
Inlet water temperature is one of them.
Ambient temperature around the machine is another.
A hot plant room reduces output noticeably.
Spa plant rooms are rarely cool.
Ask for output at the conditions on site.
What are the hygiene requirements?
Ice is handled directly by guests.
The bowl behaves as a food-contact surface.
Stainless with a drained base is standard.
Standing meltwater generates complaints quickly.
A written cleaning regime should exist from day one.
Some markets apply food-equipment rules to these.
Where should an ice fountain be sited?
Between the heat rooms and the showers.
Guests use what lies on their route.
A corner position turns it into an ornament.
It still runs a compressor either way.
Short travel from the sauna drives usage.
Site it before the room is finished.
What about noise and heat from the machine?
Both have to be dealt with somewhere.
An integral machine puts them in the room.
Quiet relaxation areas cannot absorb that.
Remote condensing moves both to plant.
It adds pipework and commissioning.
Decide it with the room use, not afterwards.
What maintenance do these need?
Descaling, filtration and the ice-making surface.
Hard water scales the evaporator.
Inlet filtration extends the interval considerably.
Bowls need daily cleaning in commercial use.
Condensers need clearing on a scheduled basis.
Neglected filtration is the usual cause of failure.